Lead Cashier, Parking

MASSACHUSETTS GENERAL HOSPITAL

Job Title: Lead Cashier Job Family: Admin/Clerical/Cust Service

Job Code: 000166 Grade: 065 FLSA Status: Non-exempt

Department: Parking & Commuter Services

Position Reports To: Parking Supervisor

Under the direction of the Parking Supervisor, incumbent trains and supervises Parking Service Assistants, provides cash control, cash management, and shift operations of the department. Insures those computerized revenue control system, and all other parking systems are in working order for the shift. Reconciles daily cash transaction of Parking Services Assistant, and interprets parking policy for patients/visitors and employees. The lead cashier will function as the Supervisor in absence of the Supervisor. Takes lead role in responding to customer complaints, questions, cash discrepancies, emergencies, or major occurrences requiring department intervention. Assists in activities related to the operation of all parking garages and lots.

Must be able to perform all Parking Service Assistant functions.

Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants. Periodically, as cash in Parking Service Assistants drawer exceeds $700.00, takes their drops, verifies the drop and rectifies any discrepancies and places drop in the drop safe. Enters the drop in shift report spreadsheet and completes drop sheet. Prepares and audits revenue deposits to be delivered to central cashiers' office. Resolves discrepancies. Any discrepancies that are unresolved are reported immediately to the Supervisor. Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.

At the end of the shift, cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants. Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents and rectifies deposit and shift report with Supervisor.

Trains, develops, and supervises employees. Assists in preparations and presentation of performance appraisals for reporting employees. Recommends staffing changes; resolves shift staffing problems maintains personnel documentation. Communicates reviews and monitors procedural changes to staff assigned to shift.

Interprets parking policies and procedures for employees/customers and department personnel. Communicates changes in policy as needed. Diplomatically resolves customer issues, if unable to resolve issues Parking Supervisor should be contacted to assist with resolution.

Assists customers in automobile jump starts and locating their vehicles.

Monitors all parking equipment and computerized equipment for proper and maximum functionality, places service calls when the need arises. Recommends needed preventative maintenance programs for garages and lots to Supervisor for appropriate action. Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow. Lead Cashier will work with Police & Security on any incidents involving parking, garages or lots. Lead Cashier will assist supervisor with Special Event parking and planning.

Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.

Relieves cashiers for breaks and lunch or other periods of absence.

Performs other duties as required or assigned.

Strong interpersonal and communication skills

Must be able to speak, read, write and understand English

Must be a team player

Excellent customer service skills

Good organizational skills to handle multiple tasks

Able to lead and develop others

Ability to solve issues/problems

Must be reliable and flexible

Ability to work well under pressure

Ability to follow verbal and written instructions

Basic computer skills

Excellent interpersonal skills

Ability to learn and follow hospital protocols, regulations

Valid Driver's License required.

High School Diploma required.

College degree in business, finance or related area preferred.

2- 5 years of related business experience or related coursework plus some formal supervisory training.

Up to 12 FTEs

Extensive cash handling

Cash /receipts reconciliation

Occasional exposure to temperature extremes and car exhaust in the garages and lots

Exterior and interior of all garages and parking lots

Office environment

High volume environment

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.