IT Support Technician

Connection
United States, New York, New York
Nov 08, 2024
IT Support Technician Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. New York, NY CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,technical,support,education & experience,skills Full Time $34.00/Hr. - $37.50/Hr. Overview: Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Technician in New York, NY. This is a contract-to-hire opportunity and offers outstanding benefits. Responsibilities: User account setup and maintenance. New user, computer, mobile device and peripheral setup, maintenance, and support. Primary contact for user and systems support. User training including security training. Must be able to document problem resolutions within trouble tickets and maintain written documentation. Monitor dashboards and respond to incidents/alerts. System imaging and deployment. Periodic travel to our satellite offices. Perform other related duties as assigned or required. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Requirements: Education: Bachelor's degree (computer science or related technology field preferred); Will consider an Associate degree with relevant certifications. Relevant IT certifications highly desirable. 3-5 years' IT support experience in a Windows environment; professional office experience preferred. Ability to handle confidential information with discretion. Strong people and communication skills. Strong attention to detail with a high level of accuracy in work. Experience with Active Directory, Print Management, and Windows Server. Proficiency with troubleshooting end user computer, mobile devices, remote access, and A/V issues, including hardware, software, network, and Windows OS. Proficiency in MS Word, Excel, Outlook, and Adobe Acrobat. Video conferencing (Zoom preferred). Min USD $34.00/Hr. Max USD $37.50/Hr.