Administrative Manager, Radiology Front Desk

For all positions that include direct patient care, indicate with an "X" the age(s) of all patient populations served

No Direct Patient Care

u

All age groups

Adolescence (13 to 17 years)

Neonates (birth to 1 month)

Young Adults (18 to 25 years)

Infant (1 month to1year)

Adult (26 to 54 years)

Early Childhood (12 months to 5 years)

Senior Adult (55 to 64 years)

Late Childhood (6 to 12 years)

Geriatric (65 years and up)

Operations Management -

- Ensures standardized practice across role groups within areas of oversite

- Responsible for ensuring efficient workflows and processes across check-in/registration areas and division reading rooms

- Works with the director of Radiology Care Coordination to ensure appointment scheduling practices are followed by staff with scheduling responsibilities

- Works with division Chiefs to ensure the needs of each sub-specialty division is being met/fulfilled by administrative staff

- Point of contact for clinical directors to address any concerns/issues in the check-in area, etc.

- Ensures daily coverage of all check-in/registration desks within Radiology and rotating staff for cross-coverage and backup coverage planning

Human Resource Management-

- Participates in new hire interviews

- Supervises and mentors staff within area(s) of oversight

- Oversees and guides corrective action upon consulting with the Senior Director of Operations (as needed)

- Assigns work, evaluates performance and ensures ongoing competency

- Oversees the implementation of work schedules, including but not limited to;

o Daily work assignments to ensure coverage for 24/7 operations

o Back-up / Emergency coverage schedules

o Holiday coverage schedules

- Oversees the approval of staff time off, ensuring adequate staffing at all times

- Manages and oversees payroll activities

- Enters performance evaluations; recommends salary adjustment, recognition

- Responsible for professional development of staff within areas of oversight

Quality and Safety -

- Ensures that all Department, Hospital, and Regulatory guidelines are met (i.e., Joint Commission, CMS, DPH, ACR, and all others that may apply)

- Ensures all departmental policies pertaining to areas of oversite are reviewed and updated on a regular basis

- Ensures department/staff knowledge of emergency procedures

- Monitors patient satisfaction surveys and reviews results with staff (positive and negative) and creates action plans to improve the patient experience

Technical Management -

- Ensures proper functioning of all office equipment utilized by staff

- Interface and engage with I.T. regularly on all equipment installs, upgrades, space moves, and all other activities with an I.T. component

Analytics/Reporting/Monitoring -

Including but not limited to:

- Daily/Weekly/Monthly/Yearly reporting on identified metrics (as required)

Financial Management -

Reviews and Manages supply/expense budget for administrative support cost center.

Attends meetings on behalf of Sr. Director &/or clinical directors, as needed

Performs other duties and special projects as assigned