Senior Program Manager - Operations (801 East)

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Senior Program Manager - Operations provides comprehensive management of assigned shelter programs for 801 East Shelter. This entails the Low Barrier (LBS), Work Bed (WB), Senior Medically Frail (SMF) and Respite (RS) Programs to ensure that each of the programs and services are compliant with best practice standards, contract and grant requirements, and agency practices and procedures. Oversees fiscal, operational, administrative, staff management, and quality practices of all assigned program; and establishes a working relationship with external community partners. Position reports to the Program Director, 801 East Collaborative.

SUPERVISORY RESPONSIBILITIES: Provides administrative supervision for up to 3 FTEs and functional supervision to 85 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manages and oversees the administrative and daily operations of 801 East Shelter, LBS, WB, SMF, RS programs in support of overall program goals and objectives.
• Provides leadership and direction to all program staff, consultants, and volunteers; oversee staff supervision, which includes hiring, performance evaluation, training, and professional development.
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  Works collaboratively with Program Director to set standards for customer service and workplace culture; conduct regular staff meetings; ensure program policies and procedures are effectively communicated to clients and staff.

  
  
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  Manages program operations budget and expenditures, in collaboration with the Program Director, to ensure that available funds and resources are used efficiently.

  
  
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  Oversees and maintains quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.

  
  
• Monitors and proactively collaborates with vendor staff and vendor leaders onsite to include but not limited to security, food delivery, janitorial services, IT Services, and maintenance.
• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Master's degree in human services field required.
  
  
  
  • Social work degrees, social work licensure in the appropriate jurisdiction is required.
  • Professional Counseling degrees, professional counseling licensure in appropriate jurisdiction is required.
  
  
  
  
• 4 years of management experience in the human service field.
• 4 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges.
• Have a valid local driver's license.

SKILLS and COMPETENCIES:

• Knowledge of management principles and practices, budgeting and fiscal management principles.
• Skills in analyzing and interpreting policies, contractual language, and financial Reports. Microsoft Office skills: MS360, Word, Excel, Outlook and Teams.