Employee Experience Professional

ESSENTIAL RESPONSIBILITIES:

Operational Excellence

• Responsible for providing administrative support to HR Team *
• Support community accountability to standard Human Resources process and order of operations, such as payroll, Workday transactions, self-service, recruitment, etc.
• Continuously improve standard metrics, such as turnover, Workers Compensation claims management, employee engagement score, unemployment claims management, employee litigation, data integrity audits.
• Ensure compliance requirements are met through strong record keeping processes, including meeting requirements for annual survey, complaint surveys, state inspections, mock surveys, etc.
• Assist in conducting exit interviews and processing employee separations.
• Assist in payroll administration, including maintaining accurate employee records for payroll purposes.
• Maintain HR files and ensure confidentiality and accuracy of employee information.
• Support new employee onboarding by organizing orientation sessions, collecting necessary paperwork, and coordinating with relevant departments.

Employee Voice

• Reduce employee relations issues by cultivating a positive work environment, with excellent leaders, which enables an engaged employee experience.
• Improve employee engagement, as evidenced by reduction in employee relations issues / complaints and an increase in engagement score.
• Coordinate employee recognition programs and events to foster a positive work culture.
• Respond to employee inquiries regarding HR policies and procedures and escalate issues to the appropriate HR team as needed.

EDUCATION AND WORK EXPERIENCE:

Preferred Degree: Bachelors

Preferred Certificate(s): PHR

Experience:

• 2+ years' experience in Human Resources
• Experience and depth in Human Resources, including application of employment laws.

KNOWLEDGE, SKILLS, AND ABILITY:

• Excellent skill in both the hard and soft skills required in the Human Resources field.
• Strong drive for results: initiative-taker with vision and the ability to follow through with ideas.
• Computer proficiency. Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• In-depth communication skills: ability to articulate ideas clearly and turn them into concise points with expected outcomes.
• Ability to work effectively in a heavily matrixed organization.
• Continuous improvement mindset with ability to identify needs and implement change.
• Bi-lingual skills are a plus.
• Demonstrated ability to establish key relationships with business leaders and develop strong credibility.
• Ability to maintain elevated level of confidentiality and work with highly sensitive data and information.
• Excellent organizational skills and ability to multi-task while working against tight timelines.

PHYSICAL REQUIREMENTS:

• Most of the time is spent in an office setting. The position requires occasional handling of lightweight materials and physical ability to use the telephone, computer and keyboard, printer, and other office equipment.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.