Clinical Program Coordinator (RN) - EMS/BSP

Minimum Education
BSN (Required)
Master's Degree Nursing or Public Health (Preferred)

Minimum Work Experience
5 years Nursing experience. Minimum of one year recent pediatric experience in a comparable setting with a preference for emergency or transport. Minimum of 1 year of demonstrated nursing leadership experience for example as a charge nurse, educator, preceptor, council chair/member, advancement on the clinical ladder or comparable positions. (Required)

Functional Accountabilities
Patient Family-Centered Care

• Advocate for shared decision making of patients and families in interactions with EMS providers, Medical Control Officers, and other members of the healthcare team

• Maintain clinical expertise in pediatric emergency care and shares/contributes to best practices with Base Station personnel and EMS providers

• Use the nursing process to respond to patient problems and concerns related to Base Station interactions; critically analyzing and integrating subjective and objective data

• Engage opportunities to act in the best interest of the patient/family, advocates for access of patients and families to relevant health services and emergency care

• Ensure development of protocols and guidelines reflect organizational commitment to patient and family-centered care

Demonstrates Continuous Attention to Resources and Work Environment

• Ensure that services provided meet policy requirements and standardization

• Maintain equipment and supplies as needed, promotes safe and effective use

• Ensure regulatory requirements are met and area is in a constant state of readiness

• Applies knowledge of operations, financial principles, and resources to ensure that quality and appropriate care services are delivered in a cost-effective and safe manner

• Enhance knowledge, skills, and abilities in clinical, legal, regulatory, and/or cultural competence associated with Base Station activities

• Keep updated on the application of health informatics systems as it relates to Prehospital care and Base Station activities

• Employ critical attributes of effective collaboration to create, promote, and maintain an environment that supports successful partnership and high performance team outcomes

• Effectively uses time management and demonstrates high level of productivity

Partners for Excellence

• Facilitate internal and external interprofessional groups to review Base Station activities, examine processes, identify areas for improvement, or present Case Study reviews to improve outcomes for pediatric patients

• Ensure time, schedule, and alternate coverage plans to meet both Base Station and personal needs

• Demonstrate ability to work independently and/or with a team managing multiple and conflicting priorities

• Ensure services are delivered in a fiscally-responsible manner while achieving desired patient outcomes

• Direct the flow of communications to ensure consults are adequately managed and the Base Station is running smoothly

• Collaborate with professional staff including MDs, RNs, Communication Specialists, and other personnel in adherence to the state practice act/guidelines and Children's National job descriptions

• Communicate and escalate clinical/administrative issues as appropriate to levels of individuals assigned for resolution

• Participate in the peer review of other staff as assigned

Professional Practice

• Participates in/supports Shared Nursing Leadership

• Contributes to the sustainability and advancement of nursing excellence which translates into on-going Magnet designation

• Participates or contributes to internal/external committees, professional organizations, or community activities

• Maintains BLS Provider and PALS certifications

• Attends Base Station course and completes annual protocol updates as required by EMS jurisdictions

• Coordinates with Base Station Medical Director to disseminate updated protocol information to all persons providing medical direction/consultation to EMS providers

• Ensures that all emergent and updated protocols are included in the references for the Base Station including the Medical Control areas and Emergency Communications and Information Center

• Coordinates with Base Station Medical Director to maintain record of personnel who have completed Base Station Course and annual protocol updates for appropriate EMS jurisdictions

• Coordinates with Base Station Medical Director to ensure that online medical direction/consultation provided by the Base Station is timely, appropriate, and consistent with jurisdictional EMS protocols

• Maintains and updates the Base Station Quality Management Plan

• Oversees and manages a database of EMS consults as outlined in the Base Station Quality Management Plan

• Reviews documentation of medical direction/consultation provided to EMS providers

• Completes audio review for a minimum of 3% of EMS Base Station consults

• Collaborates with Base Station Medical Director and other hospital-based Base Station personnel to identify, evaluate, and improve processes, while reducing deviation from guidelines and protocols

• Collaborates with Emergency Medical Services for Children, Maryland Institute for Emergency Medical Systems, DC Fire EMS, and/or other outside agencies to identify, evaluate, and improve processes

• Participates in local and regional EMS quality improvement activities

• Serves as point of contact at Children's National for all EMS jurisdictions, maintaining contact with regional QA/QI personnel, providing feedback/education, and participating in emergency/disaster preparedness activities as appropriate

• Facilitates, monitors performance, and provides feedback to Base Station personnel in collaboration with the Base Station Medical Director and Communications Center leadership

• Participates in the preparation for, documentation of, and facilitation of Base Station designation, MIEMSS site visits, and other accreditation activities as assigned by Base Station Medical Director

• Integrates evidence-based practice and research into clinical practice and Base Station activities

• Participates in the development of policies and protocols in order to advise and guide best practice

• Coordinates the clinical experience for EMS providers at Children's National including contract maintenance, orientation, screening, scheduling, and addressing any concerns that arise from the clinical experience

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance