Warehouse Lead - Returns

Bob's Discount Furniture is quickly climbing the ladder of top furniture retailers in the country! Come join us and share in our journey of success!

What we have to offer you:

• Great starting pay at $22.00 per hour
• Incredible benefits package including Medical, Dental, Vision, 401K with a generous company match, Paid Time Off, Paid Holidays Off, even a paid day off for your Birthday! Bob's Discount Furniture also offers an employee discount of 30%, Employee Assistance programs and many other benefits!
• An experienced management team that gives you the respect you deserve.

Here's what you will be doing:

• Understand all inbound Returns Dock processes including but not limited to:
  • REF Inspect process
  • RTV Bedding process
  • Yard Maintenance process
  • Material Handling standards
  • STO process
• Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading
• Maintain media file storage for follow-up
• Complete returns dock administrative duties:
  • Enter and maintain trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information fromGuard Staff/Yard Staff to SharePoint
  • Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded)
  • Correct any trailer discrepancy information received from other sources
• Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product
• Support and facilitate training (and cross training) of all employees
• Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting
• Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements
• Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely
• Decision Making Responsibilities:
  • All decision-making responsibilities are under the direct supervision of the Returns Supervisor. Work is performed within standard policies and procedures with some opportunity for un-reviewed decision making
• All other duties as assigned

This is what you will need:

• High School Diploma or equivalent experience in Warehouse atmosphere
• Skilled at multi-tasking and managing competing priorities
• Working knowledge of Windows Applications including Word, Excel and Outlook
• High degree of accuracy and attention to detail
• Ability to quickly recognize and diagnose trend and patterns in operational process
• Must be able to work flexible hours determined by the need of the department including weekends and evenings
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.

Apply now and find out how Bob's Discount Furniture can be the next step up in your career!

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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