Clinic Supervisor (Rheumatology) - Twin Cities Orthopedics

The Rheumatology Clinic Supervisor is responsible for supervising staff and managing the day-to-day operations of assigned clinic departments, ensuring excellent patient service and delivery of care.

This is a full-time position working daytime hours out of our Woodbury clinic. This role will also require additional travel to other clinic locations that offer Rheumatology services.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

• Effectively recruit, on-board, train, supervise, and retain Clinical Care Coordinators, RN's and Lab employees
• Responsible for the coordination of the weekly schedule for appropriate staff coverage
• Manage Lab workflow, policy and best practices coordination with lab leaders
• Ensure staff are cross trained in roles of Lab and Clinical Care Coordinator
• Operate as a liaison between management and clinic staff to ensure quality and efficiency of patient service. Specifically this includes communication and collaboration with infusion nurses, care coordinators and regional supervisors and leaders. This may also include meeting one-on-one with managers and/or staff to assess, educate, and review data on quality, service, teamwork, and integrity relating to the work of clinic staff members.
• Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed
• Conduct site visits to locations where rheumatology and lab services are offered
• Conduct annual reviews of direct reports, including determination of any relevant compensation adjustments
• Complete all payroll processes as needed in HRIS, including leave of absences, time off requests, job changes, department transfers, terminations, etc.
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or applicable experience
• Minimum of 1 year supervisory/leadership experience. Healthcare setting preferred.
• Experience with phlebotomy preferred
• Working knowledge of all applicable laws, regulations, and guidelines

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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