Medical Assistant

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Medical Assistant to work at our Brookside San Pablo Health Center in the Adult Medicine Department. The ideal candidate has excellent customer service skills working with diverse populations and previous medical office work experience. Completion of an accredited Medical Assistant program and current CPR are required.

This is a full time, benefit eligible position, working 40 hours/week. Must be bilingual English/Spanish.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $21 - $25/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

The Medical Assistant is part of a patient-centered care team composed of a clinical provider, medical assistant, nurse, behavioral health clinician and community health worker providing urgent and primary care health services in a community health center setting. Under the general supervision of the Center Director or Center Supervisor, the Medical Assistant is responsible for supporting the team by completing basic clerical and clinical tasks, utilizing Electronic Health Record systems and participating fully in team quality improvement efforts.

Essential Duties and Responsibilities:

Administrative

Utilize an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
• Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
• Retrieve medical records from outside facilities as needed and/or requested by medical staff.
• Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
• Manage tasks sent electronically by medical provider and staff.
• Perform other duties as assigned by supervisor.

Clinical

• Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
• Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
• Provide care to patients through the lifespan, including pediatric, adult, and geriatric patients.
• Perform EKG, ear lavage, basic wound care, audiometry testing and other tests as necessary.
• Assist practitioners during examinations and procedures as needed.
• Provide patient education and information as instructed by clinic practitioners and clinic protocols.
• Maintain working knowledge of medical terminology, anatomy and understanding of clinical procedures performed.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

Medical Office Maintenance

• Clean, sterilize and stock reusable instruments, as needed.
• Test medical and laboratory equipment in accordance with regulatory guidelines.
• Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
• Keep all clinic areas neat and clean at all times.

• Ability to work effectively and calmly under pressure in a positive, friendly manner.
• Willingness to cross train in other departments (pediatric and prenatal).
• Ability to prioritize completing work demands and tasks from patients or staff.
• Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change.
• Work in a team-oriented environment with several professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Work with patients using a trauma informed patient care approach.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
• Ability to work evening and/or weekend hours as needed, with ample advance notice.

Job Requirements

• High school diploma/equivalent and completion of an accredited Medical Assistant Program.
• Ability to effectively present information verbally and in written communications to patients and staff.
• Ability to read and comprehend instructions, procedures, and emails.
• Minimum of one year of experience in a community clinic or medical office setting.
• Proficient in Microsoft Office and the internet.
• Current CPR from AHA approved organization.
• Ability to lift and/or move up to 25 pounds.
• Bilingual English/Spanish.

Job Preferences

• Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA).
• Electronic Health Records and Electronic Practice Management systems experience.
• Experience working with the homeless, substance users, HIV (AIDS) infected or psychological impaired persons.
• Working knowledge of community health problems including social and economic factors relating to health.