Shelter Relief Staff On Call - Hilo Corps - Safe Space Program

Department: Hilo Corps

Position Title: Shelter Relief Staff

Reports to: Program Director

FLSA Status: Non -Exempt, On Call

Date: Sept 2024

General Statement: The Salvation Army (TSA) is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Job Summary:

The Shelter Relief Staff is an On Call non-exempt position, where work is subject to availability and need. The Shelter Relief Staff is responsible for the safety and security of the residents and volunteers who are in our facilities including congregate settings and non-congregate settings. Treating all those receiving services with dignity, respect, and understanding, the shelter worker implements the rules of the program fairly and equitably. Any special or unusual concern is to be brought to the immediate attention of the supervisor.

Duties and Responsibilities:

• Know the Shelter/Tiny Homes agreement.
• Know the bed count at any given time and the client assignment to each bed/unit.
• Supervise nightly registration, providing accurate count for supervisor's use.
• Maintain ongoing professional relationships with all interpersonal contacts. Mediate problems with site population.
• Performs watches both inside and outside of the building.
• Maintain all program materials.
• Coordinate cleanup of facility both inside and outside as assigned.
• Provide information and referral to social service programs as needed or refer to appropriate staff as needed.
• Attend all staff meetings as assigned.
• Performs all other duties as assigned.

Knowledge, Skills and Abilities Required:

• Demonstrated history of providing professional services.
• Competent in providing a positive, solution-focused approach to working with troubled program participants.
• Desire to serve others by building on their strengths.
• Competent in working independently within clear parameters in a team environment.

Qualification and Education Requirements:

High School diploma or G.E.D. required. Work experience commensurate with the duties and responsibilities preferred.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

• Work well under stressful conditions
• Able to Interact with others with courtesy, respect, and tact
• Work in an organized and efficient manner to complete projects on schedule
• Able to perform job functions with attention to detail, speed, and accuracy
• Able to respond to crisis situations in a calm and an effective manner
• Able to exercise good judgement and suggest means or methods to accomplish tasks with greater efficiency or cost savings
• Able to maintain confidentiality

This position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with TSA's mission statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

The position requires written communication to and from co-workers, clients, vendors, contractors; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, vendors, and contractors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires communication via the latest technologies.

Statement of Confidentiality:

The shelter relief staff occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Hilo Corps Shelter/Tiny Homes in all job-related matters.

Employment at Will:

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.

Position Funding Statement:

I have read, understand, and have received a copy of this job description and I am aware The Salvation Army may change this description as necessary to fulfill the requirements of the position. It is not intended to be all-inclusive, nor is it an employment contract. I am aware that I may be requested to perform duties not specifically stated in this position statement.

Equipment Familiarity:

This position requires the use of office equipment such as computers, photocopiers, scanners, calculators, etc.

Most of the work will be indoors at Hilo Shelter/Tiny Homes. Attendance at trainings in Hawaii may be required.

Certification & Licenses:

Valid Hawaii driver's license, preferred.

Notes:

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.