Enrollment Information Clerk, Senior

Department: Financial Aid EV
Salary/Grade: NEX/9

Job Summary:

Reporting to the Senior Assistant Director of Financial Aid, Client Services Supervisor, the Enrollment Information Clerk Senior serves as the primary receptionist for the Office of Undergraduate Financial Aid, routing calls and walk-in traffic to the appropriate person or department. Advises students and parents within the parameters of a paraprofessional.

Specific Responsibilities:

• Manages all incoming office contacts via telephone and walk-in, referring to appropriate offices and counselors as needed. Performs varied secretarial and clerical functions requiring knowledge of office routines, department activities, and the procedures relating to the operation of the office. Maintains welcoming reception area.
• Provides information and advice to students and parents regarding financial aid procedures. References student application materials respond to specific inquiries of individual situations; assists in understanding financial award notices and University invoices.
• Opens, sorts, and routes mail, handles routine requests independently. Prepares outgoing mail.
• Maintains confidential records, files, and materials. Assumes responsibility for maintaining records using spreadsheet or database software. Monitors office traffic volume through spreadsheets and charts. Prepares and types reports, forms, and materials.
• Assists with publications. Writes and edits external communications. Monitors communications, including the office website, for accuracy and consistency. Maintains calendar of office publications.
• Works with staff to maintain office supplies inventories and orders as needed.
• Provides training and supervision to staff designated to perform similar duties, such as nonexempt staff providing back-up for position, as well as work-study students and temporary personnel.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• High School diploma, secretarial training or the equivalent combination of education, training, and experience from which comparable skills can be acquired. At least one year experience in an administrative support position.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong interpersonal, communication, and organizational skills;
• Strong computer skills, especially with word processing and spreadsheets;
• Demonstrated customer focus;
• Ability to effectively perform duties and responsibilities;
• Ability to maintain an environment of professionalism and confidentiality;
• Demonstrated ability to work on multiple projects simultaneously.
• Excellent written and oral interpersonal communication skills;
• Ability to lift and carry 10 pounds.

Preferred Qualifications:

• Bachelors Degree;
• Prior experience as a receptionist, especially in a higher education setting;
• Experience with multiple software programs.

Preferred Competencies: (Skills, knowledge, and abilities)

• Ability to adjust behaviors to meet the needs of different people and situations;
• Demonstrated problem-solving skills;
• Prior knowledge of financial aid;
• Demonstrated ability to work independently as well as a member of a team;
• Demonstrated task- and achievement-oriented work ethic;
• Experience with university software systems;
• Demonstrated prioritizing, problem-solving, organizational, and decision-making skills.

Target hiring range for this position will be between $19.30-$21.30 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.