Pharmacy Technician - Patient Assistance Coordinator

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

Level I:

• Pharmacy technician license through the Arkansas State Board of Pharmacy or eligible for AR licensure.

Level II:

• Two (2) years of pharmacy technician work experience

• Pharmacy technician license through the Arkansas State Board of Pharmacy or eligible for AR licensure.

• Nationally Certified Pharmacy Technician (CPhT) issued by the Pharmacy Technician Certification Board(PTCB)

Level III:

• Three (3) years of work experience as a pharmacy technician in a hospital or retail setting

• Pharmacy Technician License through the Arkansas State Board of Pharmacy or eligible for AR licensure.

• National Pharmacy Technician Certification (CPhT) issued by Pharmacy Technician Certification Board (PTCB)

• Computer skills (i.e. Microsoft Office and EMR experience)

Level IV:

Preferred Qualifications:

• B.S. or higher degree, business/accounting courses

• ASHP/ACPE accredited technician training

• At least 3 years relevant pharmacy technician experience

• Previous experience with 340B

• Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.)

• Strong math skills; excellent communication & organizational skills

• Computer skills (i.e. Microsoft Office and EMR experience)

Additional Information:

Responsibilities:

• Focuses on providing copay assistance and free drug to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs

• Monitors work queues within the EPIC platform to identify patient need for assistance * Collaborates with other staff to expand efforts and organize workflow Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance

• Develops and maintains reporting metrics needed to track productivity for copay assistance

• Assists with adjudicating medication fills and refills

• Works with clinic staff and billing to obtain PAs and EOBs as necessary

• Has exceptional understating of EPIC Willow Ambulatory/Hyperspace and how to navigate

• Performs basic pharmaceutical calculations

• Research patient data and previous fills

• Performs regularly scheduled and organized follow ups with patients to ensure active and timely copay assistance

• Communicates professionally and efficiently with patients and other department staff

• Troubleshoots and communicates with billing

• Maintains appropriate records and paperwork, electronic and/or paper

• Answers and receives phone calls, directing to appropriate area when necessary

• Full understanding of 340B requirements, guidelines, and processes

• Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program

• Monitors and submits monthly AKDC claims in a timely manner

• Assists SPS and Retail patient assistance coordinators as needed when work is caught up

• Has exceptional understanding of EPIC Willow Ambulatory and how to navigate Assists pharmacists with patient outreach and answers phones regularly Communicates professionally and efficiently with patients and other staff Maintains appropriate records and paperwork, electronically and/or paper Delivers medication to employees/patients in a timely and accurate manner Promotes a safe working environment and maintains clean work surfaces in all dispensing areas

• Complies with all departmental and institutional policies and procedures Documents all cleaning activities and duties on the appropriate log sheets Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)

• Helps maintain Parata Max inventory levels, restocking when needed

• May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs and expired drug pulls

• Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution Assists shipping department if needed

• Work to provide excellent pharmacy services and assists in achieving departmental goals and ultimately the institution's vision and mission

• Participates in educating & training of students, residents, and new employees

• Dependable.

• Rarely tardy or absent from work per UAMS Unapproved Absence Policy

• Cross-trained and can work in multiple areas

• Floats to other areas when work is caught up

• Accepts responsibility for work area

• Participates in educating & training students and new employees

• Keeps visiting and other non-work activities to a minimum while there is work to do

• Displays initiative to learn new jobs and solve problems

• Handles problems with professionalism

• Adheres to UAMS Code of Conduct

• Protect confidential information

• Works effectively with all employees, colleagues, patients, and guests as a team

• Adheres to institutional and departmental dress code

• Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests

• Other duties as assigned

Physical Requirements:

Stand: Frequently

Sit: Frequently

Walk:Frequently

Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently

Lift/Carry: 26-50lbs

Push/Pull:26-50lbs

Use hands to touch, handle or feel:Frequently

Talk: Frequently

Hear: Frequently

Taste or smell: Never

Read, concentrate, or think analytically: Continuously

Physical Environment:Inside Medical Facility Environment

Noise Level: Moderate

Visual Requirements: Near visual acuity, Color discrimination, Depth perception

Hazards:Chemical, Sharp Objects/Tools Dust Heavy Machinery

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.