Communications Associate - Fulltime - Rotating Shifts - Detroit

GENERAL SUMMARY:

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Provide HFHS directory and information service to internal and external customers.

* Process short and long-range paging. Perform minor pager system diagnostics.

* On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.

* Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.

* Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.

* Provide after hour, weekend and holiday answering service for the Referring Physicians Office.

* Process U.S. Postal and HFHS Inter-departmental mail.

* Maintain computerized database for internal HFHS management mailing distributions.

* Perform other related duties as assigned.