Guest Service Agent, The Statler Hotel

Cornell University's Statler Hotel has launched a search for a Guest Services Agent to join our Front Office Team. As a Guest Services Agent, you will work on a team of professional staff and bright, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel.

This is a great opportunity for someone who has an interest in advancing their career in hospitality. The hotel's front office is at the command central for a hotel. We provide lodging and service to wide range of visitors, ranging from first time visitors like prospective students and their families, to seasoned world travelers, alumni and other VIPs. Our Guest Service Agents provide a warm welcome, an efficient check-in, check-out process, and assist with a range of other guest needs. Our GSA's serve as ambassadors to Cornell University and our school/hotel!

What we are looking for in a Guest Services Agent:

• The Guest Service Agent's (GSA) first responsibility is to provide a warm welcome and attentive service to guests and visitors to the Statler Hotel.
• The GSA will provide an efficient check-in and check-out process and assist with guests' needs throughout their stay.
• The GSA is responsible for transient guest reservations, maintaining accurate, updated reservation records.
• The GSA will work closely with Statler Sales to coordinate group room bookings and with other Cornell departments on their room reservations.
• The GSA will assist with other team members at the Bell Stand during busy periods.

Required Qualifications:

• High School Diploma and some relative experience working in a hotel, preferably a hotel Front Office.
• Basic computer skills, proficient with Microsoft Office Suite
• Professional demeanor, dignified composure, pride in personal appearance.
• Superior communication skills (verbal and written) and professional phone etiquette.
• Warm and enthusiastic personality, committed to giving your best effort.
• Valid US Driver's License with clean driving record.

Preferred Qualifications:

• Associate's degree
• Proficiency with Microsoft Office Suite
• Knowledge of hotel management systems/revenue management/OTA's (online travel agencies)
• Some accounting experience

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Cornell provides a wide array of great benefits which include:

• Health Care - Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions- This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year's Day), health and personal time, and parental leave.
• Retirement Plans - Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education - Options include the Employee Degree Program where you can earn a degree such as an MBA or a Master's in Management in Hospitality, taking classes to enrich your career skills, New York's 529 College Savings Program, and Cornell Children's Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits.

The Statler Hotel and Nolan School of Hotel Administration:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Join Us & Apply Today!

This position is based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship for a visa is available for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.