Senior Systems Engineer

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user's and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Senior Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. Other duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Perform installation, configuration, migration, and maintenance of assigned technology.
• Manage backend system/application environment and ongoing operations.
• Troubleshoot software and/or hardware issues/failures and resolves alerts and performs remediation activities.
• Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors.
• Assess software patches and create recommended patch list in compliance with standards.
• Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes.
• Develop and optimize pre- and post-patching process to ensure proper implementation without any outages.
• Test patches in a non-production environment and avoid business outages based on the lab results.
• Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk. Communicate project and operational metrics.
• Assist in developing action plans, schedules, budgets, status and metrics reports as well as other management communications intended to improve the patch management program.
• Automate IT processes utilizing modern scripting languages and other automation tools.
• Develop processes and procedures related to systems/application administration.
• Create new and update existing OS images for systems.
• Resolve tickets escalated by the support operation center and classifying cases according to their priority.
• Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime.
• Build software deployment packages and maintain endpoint and server environment and processes.
• Maintain the Configuration Item database within the service management platform and generate accurate system baselines.
• Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption.
• Ensure all clients receive latest definitions and investigate all breaches.
• Manage and monitor Citrix system and its technologies, offering solutions to problems.
• Support and preserve the Virtual Desktop setup, which includes AppSense, XenDesktop, XenApp, etc.
• Design and implement platform security.
• Provide technical assistance for all the servers, desktops, and services that apply to the business.
• Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.
• Perform afterhours activities as needed.

Required Knowledge, Skills and Competencies:

• Must have excellent competency with patch management and other patching tools, as well as s solid understanding of industry best practices for patch management.
• Proficiency in scripting of packaged installation of patches, software and configuration changes.
• Knowledgeable of programming languages (JavaScript, PowerShell, Python, XML, and .Net).
• Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise administrator.
• Able to create deployment patches and package using configuration management tools like Tanium.
• Ability to self-manage and prioritize multiple projects with aggressive due dates.
• Understanding of network, system and application security.
• Knowledgeable of ITIL v3 framework preferred.
• Understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting preferred.
• Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot) utilizing EMC Unity, Pure Storage, and Cohesity backup strategy and replication preferred.

Industry and Work Experience:

• 7 years of experience in progressively complex IT technical roles within an enterprise environment required.
• 5 years of experience working with LAN technology required.
• 5 years of experience working with Citrix Netscaler required.
• 7 years of experience implementing/managing patch management, software deployment and endpoint security required.
• Experience with configuration management and asset management required.
• Experience in security and capacity management and process automation and improvement required.
• Experience in a systems administration role supporting Microsoft Windows, Linux and VMware required.
• Project management experience preferred.
• Experience with database server administration and technologies preferred.

Academic:

• Bachelor's degree in computer engineering or a similar field required.
• A+, Server+, and Network+ certification is preferred.
• ITIL v3 framework certification is preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  
  
  
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
  
  
  
  
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.