Systems Analyst II

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Provides day-to day consultation, training, instruction, troubleshooting and problem-solving services to computer users for hardware, software, network, related computer systems and peripheral devices. Ensures the effective operation of all systems; installs and configures systems; recommends hardware and software acquisitions and upgrades. Assists the Assistant Director in providing support for departmental users of Active Directory, SharePoint and other resources.

• Performs initial configuration and maintenance of system hardware and software to meet the college's standards. Diagnoses system hardware and software operation problems and applies corrective procedures to restore them to operational standards.
• Provides technical support services to classrooms, computer labs and users of multiple computer systems throughout the department(s).
• Researches computer hardware options and software applications and informs the director for decision on departmental adoption.
• Distributes new computers within the department(s) and provides initial training in their operation to users.
• Creates, tests, and deploys computer hard drive images with related software.
• Provides support to the college by identifying, prioritizing, troubleshooting and resolving issues on hardware and software received by telephone, email, or the designated ticketing system.
• Works with the University's chosen IT ticketing system to create, track, manage, and report on requests and incidents.
• Collaborates with security staff members on system security updates.
• Services computers and peripherals used by faculty for online and by hybrid courses. Conducts field visits to faculty offices.
• Provides support for advising center hardware and software to improve student services.
• Utilizes the department's inventory database system to accurately track all departmental assets.
• Works with FIU-based and external vendors to ensure software licenses are up to date for end users
• Performs essential duties in emergencies such as hurricanes, storms, and/or any other university emergency closing. Is expected to be available to report to work as needed during university emergency closing with appropriate notification from a department administrator.
• Performs other duties as assigned. Omission of specific duties does not preclude the supervisor from assigning other duties related to the position.
• Remote work/telecommuting is permitted.

• Bachelor's degree in information technology, computer science, or related field. Two (2) years of experience of software design, development, and implementation.

• Experience working with networking equipment
• Experience working with Windows and MAC operating systems
• Familiarity with LDAP/Active Directory, system or patch management solutions
• Familiarity with advanced features in Microsoft Office Suite and SharePoint
• Familiarity with the Universitys policy, procedures and regulations
• Effective customer service skills, writing skills, and troubleshooting skills

• Administrative

Begin time: 8:30 AM
End time: 5:00 PM

• Expanded Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.