Manager-Quality Assurance, Behavioral Health Services

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Manager of Quality Assurance provides leadership and guidance to Behavioral Health Services (BHS) programs in the areas of Regulatory/Procedural Compliance, Quality Assurance (QA)/Quality Improvement (QI) in all phases of service delivery and coordinates all Compliance and Quality Assurance activities. This position works to increase positive outcomes and client satisfaction by examining efficiency, workflow, and the overall environment of the BHS programs to ensure that all consumers receiving services through ACCS BHS programs are receiving the highest quality care.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Oversee quality improvement efforts for BHS programs, through the Agency's Continuous Quality Improvement Process.
• Provide leadership to develop improvement methodology and innovative approaches to Quality Improvement/Compliance management challenges.
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  Perform QA/QI activities including audits, implementation of ongoing Federal and State laws and regulations, peer reviews, process improvement projects, and documentation training.

  
  
• Monitor incident report submission and conduct analysis on trends or high-risk incidents, conducting investigations as directed.
• Oversee program/client outcomes measures and data tracking for quality improvement and supporting BHS Mangers with quality assurance initiatives.
• Design, evaluate and adjust a data collection strategy to develop, collect, analyze, report and measure Quality Improvement Initiatives across the BHS programs and create action plans, as necessary.

EDUCATION and EXPERIENCE:

• Bachelor's degree in social work, human services or other closely related field. Advanced degree or certification in quality management is preferred.
• Three (3) years' experience managing or coordination quality assurance/regulatory compliance duties in a clinical or social service setting.
• Two (2) years' experience in a leadership capacity.
• Working knowledge of laws and regulations pertaining to mental health in general and be able to apply them in everyday practice.
• Experience developing programmatic responses to stakeholder feedback and outcomes.

SKILLS and COMPETENCIES:

• Knowledge of mental health, treatment, and case management practices. Leadership, organizational, and time management skills.
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  Ability to exercise excellent judgement and work independently. Ability to utilize both internal and external resources to accomplish the goals and objectives of the quality improvement program.